FAQ

Quick answers to the questions customers ask most. If you cannot find what you need, please visit our Contact page or email gm859482@gmail.com.

Where do you deliver?

We deliver to addresses in Saudi Arabia and the United Arab Emirates.

How long does delivery take?

Orders are processed within 1 to 2 business days. Estimated total delivery time is 3 to 7 business days in Saudi Arabia and 4 to 8 business days in the UAE, counted from the day your order is confirmed. These are estimates, not guarantees.

How much does shipping cost?

Standard shipping is free on all orders delivered within Saudi Arabia and the UAE. The total is always shown at checkout before you pay.

Can I pay cash on delivery?

Yes, Cash on Delivery is available on eligible orders. Please keep the exact amount ready when the courier arrives. We may contact you to confirm a Cash on Delivery order before it is dispatched.

How can I track my order?

When your order is dispatched we send you the courier details and, where available, a tracking number by email, SMS or WhatsApp. Tracking may take a short time to show its first update.

Can I change or cancel my order?

Yes, if it has not been dispatched yet. Email us as soon as possible with your order number. After dispatch we may not be able to stop the shipment, but you can return the item under our Return & Refund Policy.

What is your return policy?

You can return an unused item in its original packaging within 7 days of receiving it, and returns of approved items are free. Please contact us first so we can approve the return and give you the instructions. Read the full details in our Return & Refund Policy.

Can I return a perfume or a personal care product?

Sealed and unused products can be returned within 7 days. For hygiene reasons, fragrances and personal care items that have been opened or used cannot be returned for a change of mind. If a product is defective, damaged or not what you ordered, we will replace it, repair it or refund you.

My item arrived damaged or wrong. What should I do?

Please contact us within 7 days with your order number and clear photos of the parcel and the product. We will fix it at no cost to you.

When will I get my refund?

After we receive and check your return, approved refunds are issued within 7 business days to your original payment method. For Cash on Delivery orders we refund by bank transfer. Your bank may need extra time to show it.

What if my order is late?

Please contact us and we will check with the courier. If your order has not been delivered within 15 days of the order date, you can cancel it and receive a full refund.

Is it safe to share my details?

We never ask for full card numbers, card security codes or passwords by email or message. Please do not share them. Read how we handle your data in our Privacy Policy.

How do I contact you?

Email us at gm859482@gmail.com or use the form on our Contact page. We aim to reply within 24 to 48 hours.