Privacy Policy

Last updated: 4 November 2026

Hamiena (hamiena.store) respects your privacy. This Privacy Policy explains what personal data we collect when you visit our website or place an order, how we use it, who we share it with, and the rights you have. It is written to meet the requirements of the Saudi Personal Data Protection Law (PDPL) and the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, to the extent they apply to us.

1. Who We Are

Hamiena is an online store operated from Madinah, Saudi Arabia. We are responsible for the personal data we collect through this website. Contact: gm859482@gmail.com.

2. Data We Collect

  • Contact and delivery details: name, phone number, email address, delivery and billing address.
  • Order information: products ordered, order value, payment method, delivery and return history.
  • Payment information: processed by our payment providers. We do not store your full card details.
  • Communications: messages, emails and calls with our support team.
  • Technical data: IP address, device and browser type, pages viewed, and cookie data.

3. Why We Use Your Data

  • To process and deliver your orders, including contacting you to confirm Cash on Delivery orders.
  • To handle returns, refunds, complaints and customer support.
  • To keep our website and payments secure and to prevent fraud.
  • To improve our website, products and services.
  • To send you offers and updates, only where you have agreed or where the law allows. You can opt out at any time.
  • To meet our legal, tax and accounting obligations.

4. Legal Basis

We process your data where it is needed to carry out our contract with you, where you have given your consent, where we have a legitimate interest in running and securing our business that does not override your rights, and where the law requires it.

5. Who We Share Data With

We share data only where needed and only with trusted providers acting for us, such as our e-commerce platform (Shopify), payment providers, couriers and delivery partners, and analytics or advertising platforms. We may also share data with authorities where the law requires. We do not sell your personal data.

6. International Transfers

Our platform and some of our service providers operate outside Saudi Arabia and the UAE, so your data may be processed in other countries. We take steps to ensure your data remains protected when it is transferred, in line with applicable law.

7. Cookies

We use cookies and similar technologies to make the website work, remember your cart, understand how the site is used, and measure our advertising. You can control cookies through your browser settings, although some features may not work without them.

8. Marketing Messages

If you receive marketing emails or messages from us, you can unsubscribe at any time using the link in the message or by contacting us. We will still send you service messages about your orders.

9. How Long We Keep Data

We keep personal data only as long as needed for the purposes above, including to meet legal, tax, accounting and dispute-resolution requirements. After that, we delete or anonymise it.

10. Security

We use reasonable technical and organisational measures to protect your data. No online system is completely secure, so we cannot guarantee absolute security. If a breach affecting your data occurs, we will notify the authorities and affected customers as required by law.

11. Your Rights

Under applicable law you may have the right to know what data we hold about you, to access and receive a copy of it, to correct inaccurate data, to request deletion, to withdraw your consent, and to object to marketing. To exercise any right, email gm859482@gmail.com. We may need to verify your identity, and we will respond within the time required by law.

12. Children

Our website is not intended for children, and we do not knowingly collect personal data from anyone under 18 without parental consent.

13. Complaints

If you are unhappy with how we handle your data, please contact us first. You may also contact the competent data protection authority, such as the Saudi Data and AI Authority (SDAIA) or the UAE Data Office.

14. Changes to This Policy

We may update this policy from time to time. The latest version is always on this page, with the date of the last update.

15. Contact

Questions about your privacy? Email gm859482@gmail.com.