Shipping Policy

Last updated: 4 November 2026

Hamiena delivers to customers in the Kingdom of Saudi Arabia and the United Arab Emirates. This policy explains our delivery times, costs and what to expect when your order arrives.

1. Where We Deliver

We currently deliver to addresses in Saudi Arabia (KSA) and the United Arab Emirates (UAE). We do not currently deliver to other countries.

2. Processing Time and Delivery Time

Your order has two stages, and each takes time.

  • Processing time is the time we need to check your order, confirm it, pack it and hand the parcel to the courier. This is usually 1 to 2 business days.
  • Transit time is the time the courier needs to deliver the parcel after dispatch.

Estimated total delivery time, counted from the day your order is confirmed: Saudi Arabia 3 to 7 business days, United Arab Emirates 4 to 8 business days. These are estimates, not guarantees. Orders placed on weekends or public holidays are processed on the next business day.

3. Shipping Fees

Standard shipping is free on all orders delivered within Saudi Arabia and the United Arab Emirates. The total you pay is always shown at checkout before you confirm your order, and there are no hidden delivery charges.

4. Order Confirmation and Tracking

After you order, you will receive an order confirmation. When your parcel is handed to the courier, we send you the courier details and, where available, a tracking number by email, SMS or WhatsApp. Tracking can take a short time to show its first update. If you cannot find our email, check your spam folder or contact us.

5. Cash on Delivery

Cash on Delivery (COD) is available on eligible orders. Please keep the exact amount ready when the courier arrives. We may call or message you to confirm a COD order before dispatch, and unconfirmed orders may be held or cancelled.

6. Delivery Attempts

The courier will normally contact you using the phone number you gave at checkout and make up to 2 to 3 delivery attempts. Please keep your phone on and make sure someone can receive the parcel. Where required for security, the person receiving it may be asked to show an ID or a confirmation code.

7. Correct Addresses

Please check your address carefully before paying. Include the city, district, street, building or villa number, a landmark and a working mobile number. In Saudi Arabia, adding your National Address short code helps the courier find you. If you give an incorrect or incomplete address, tell us immediately and we will try to correct it if the parcel has not shipped. If a parcel is returned to us because of an address error, we will contact you to arrange re-delivery.

8. Undeliverable Parcels

If a parcel cannot be delivered after the attempts above, or you do not receive it, it is returned to us. We will then contact you to arrange re-delivery or cancel the order. If we cancel, we refund the product price within 7 business days. We may ask for prepayment on future orders from customers with repeated failed deliveries.

9. Delayed Shipments

If your parcel is later than the estimate, please contact us and we will check with the courier. If your order has not been delivered within 15 days of the order date (and not because of force majeure or because you agreed a different date), you may cancel it and we will refund what you paid, in line with our Return & Refund Policy and the Saudi E-Commerce Law.

10. Lost Parcels

If tracking shows your parcel as delivered but you did not receive it, or it has stopped moving for several days, contact us. We will open an investigation with the courier and, if the parcel is confirmed lost, send a replacement or a full refund, whichever you prefer where stock allows.

11. Damaged Shipments

Please inspect your parcel on delivery. If the packaging or the product is damaged, take photos of the parcel, the label and the product and contact us at gm859482@gmail.com as soon as possible, and within 7 days. We will replace or refund damaged items under our Return & Refund Policy at no cost to you.

12. Taxes and Customs

Any applicable taxes, including VAT where required, are shown at checkout. If any additional customs duty or import charge ever applies to your delivery, we will tell you before dispatch.

13. Remote Areas

Some remote or hard-to-reach areas may need extra transit time. We will tell you if this affects your order.

14. Public Holidays and Exceptional Delays

Delivery may be slower during Ramadan hours, Eid holidays, the Saudi National Day and UAE National Day holidays, major sales periods, severe weather, customs inspections or other events outside our control. These events do not affect your right to cancel for excessive delay.

15. Changing Your Address

You can change your delivery address or phone number before your order is dispatched by emailing gm859482@gmail.com.

16. Contact

Questions about your delivery? Email gm859482@gmail.com and include your order number.